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Vo Thi Diem Trang
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“I’d rather queue than click.” Although the nation is heading toward a new era focusing on innovation and technology, millions of people are still unsure how to use new technologies effectively. Without authenticity and inclusion, even the most advanced technologies face rejection by those who feel unheard or mistrustful. Since 2021, my research has spanned AI apps, digital skills, and cancer communication, exploring how to ensure technology that cares. The projects not only contribute to the discourse surrounding authentic AI but also have a positive impact on over 600 people with disabilities and low-income women, and are featured in more detailed-answers
I was driven by a fundamental concern: in Vietnam’s digital transformation, many people “hear about tech—but it doesn’t speak to them.” While innovation surges forward, millions remain unsure how to use digital tools or feel alienated by them. I wanted to challenge this gap by designing digital technologies—especially in health—that are not only functional but also inclusive, authentic, and human-centered. My research focuses on how to make technology truly resonate with all communities, including the vulnerable and marginalized. My work has contributed to reshaping how we design and evaluate AI-powered apps.
Through 3 conferences and 4 international journal articles, my findings have informed how developers integrate symbolic and emotional cues into tech design. Beyond academia, my work on digital literacy training reached over 600 low-income women and people with disabilities across Vietnam, empowering 20 youth leaders to continue this mission and influencing over 10 disability-focused organizations. A regional policy brief and 50+ media outlets further amplified our impact.
The RMIT network provided critical support for my interdisciplinary research, from access to scholars working on AI and social impact to platforms where I could share findings and create real impact in the community. It also enabled collaborations with local communities, NGOs, and regional bodies. This ecosystem helped translate research into policy impact and social change, aligning closely with RMIT’s mission of creating real-world impact.