RMIT Degree:
Experience: Entry level
Industry: Education and Training
Employer: Apollo Education and Training Organization
Position: Operation Officer
TP. Hồ Chí Minh
I began my career in education, growing from a Teaching Assistant into a role that supports and coordinates operations at Apollo English. Along the way, I discovered that what excites me most is improving systems, supporting teams, and creating an environment where students and educators can succeed. At Apollo, I work at the intersection of operations, people development, and student experience. My role includes: - Managing and coaching a team of 17 Teaching Assistants, ensuring smooth classroom operations and consistent support for teachers and students. - Supporting the learning journey of 400+ students, helping create an organized and engaging classroom environment. - Training TAs on key skills such as communication, classroom coordination, and problem-solving to maintain high service standards. - Planning TA schedules, observing classroom support performance, and providing coaching to improve team effectiveness. - Handling operational and administrative responsibilities including asset management, payroll preparation, supply procurement, contracts, and HSE compliance. - Collaborating with the center team to organize student events and activities that enhance the overall learning experience. - Through these experiences, I’ve developed strong capabilities in team coordination, operational management, communication training, and problem-solving in fast-paced environments. What motivates me most is building systems that help people perform at their best—whether that means a TA team working seamlessly, teachers feeling supported in the classroom, or students having a great learning experience.
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